LANDSCAPE CREW-NECK STRIPED SWEATER
Size Chart is Unisex - all of Bastian KNTWR's Sweaters are Unisex.
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UNISEX SIZE CHART |
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XS |
S |
M |
L |
XL |
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CHEST |
34” |
35.5” |
37” |
39” |
41” |
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WAIST |
26” |
27.5” |
29” |
31” |
33” |
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HIP |
35” |
36.5” |
38” |
40” |
42” |
KEY MEASUREMENT POINTS
- High Point Shoulder: Body measurement of center front length from high point shoulder (not the collar but the body) to the bottom of the hem.
- Chest Width: Measure 1 inch below underarm seam, straight across front (seam to seam).
- Hem Width: Measure straight across bottom edge of garment (at the opening)
- Sleeve Measurement: Start at the center back neck of shoulder and measure to shoulder point, pivot and follow top of sleeve line to bottom edge of sleeve (including cuff).
KEY TO FINDING YOUR PERFECT SIZE
Use these four key measurements on one of your favorite sweaters or sweatshirt to see how it compares to a Bastian KNTWR garment. This is a perfect way to gauge how a sweater will fit and give an overall size.
SHIPPING POLICY
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
DOMESTIC SHIPPING RATES + ESTIMATES
All orders come with standard $5 flat rate shipping within the United States. Shipping most likely ships through the USPS. Under certain circumstances such as delays we will ship via a different service such as UPS or Fedex.
If you sign up for our mailing list you will receive a coupon for free shipping.
If you place an order and would like expedited shipping you can see those rates at check out - sadly Bastian KNTWR does not cover this. Shipping charges for your order will be calculated and displayed at checkout.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from Bastian KNTWR which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at knitwear@bastiankntwr.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
Read more about the refund / return policy here.
The refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
INTERNATIONAL SHIPPING RATES
At this time we do not accept international orders - BUT we am currently working to expand my shipping range so please stay tuned!
In the mean time - if you are outside the US lease feel free to email knitwear@bastiankntwr.com and we will try my best to work with you.
REFUND POLICY
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Bespoke Sweaters (any custom orders made with us are non-returnable)
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at knitwear@bastiankntwr.com.
Shipping
To return your product, you should mail your product to: Bastian KNTWR, 140 stanhope st, apt 4A, Brooklyn NY 11221, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
